At Play Station Controller, we accept returns for both defective and non-defective products. You may request a return within 14 days of receiving your order, subject to the conditions below.
Returns
- Country: United Kingdom
- Return window: 14 days from the date you receive your order
- Product condition: New only
- Return method: By post
- Return shipping: Free
- Return label: Included in the package and provided free of charge
- Restocking fee: None
Exchanges
We accept exchanges for eligible products. Exchange requests must be made within the same 14-day return window and the returned product must meet the applicable condition requirements.
Refunds
After we receive and inspect the returned item, we will process the refund to the original payment method when the return is approved. Refund processing time is up to 14 days.
Return Conditions
- The product must be new, unused, and in the same condition as received.
- The product must include all original packaging, accessories, and proof of purchase.
- Products that are used, damaged through customer handling, or missing original packaging may not qualify for return.
Contact Us
For return, exchange, or refund requests, please contact:
- Name: PSC
- Trade Name: Play Station Controller
- Email: info@pscontroller.co.uk
- Phone: +44 7476 657699
- Address: 372-A Cheetham Hill Road, Manchester, M8 9LS, United Kingdom